At Boldgal, We are committed to customer satisfaction and excellent buying experience. We understand that traditional touch and feel is important, which is difficult while shopping online. Hence we have an easy and hassle-free returns policy. If you are entirely not satisfied with the quality or not happy with the feel of the product, you may return it for immediate store credit. Simply create a request to return the product in its original unwashed and unused condition with all the tags attached within 15 days of the delivery date. We do arrange return pickups of packages for major locations in India.
What are steps to be taken to create a return request?
- Once the product is delivered you can simply write an email to firstname.lastname@example.org for return request providing your order number within two weeks of delivery of your order.
- Once you get returns approval you can pack the product in its original unused condition in our branded box.
- The shipping team would arrange the pickup of your package. If in case pickup would not be available in your area we would inform you about it.
- On receipt of your returned package, your store credits would be issued by email which you can re-use to purchase your required size or any other product.
- If you receive an item that is not as described or wrong product we'll refund you to your original mode of payment.
Which are the products that I cannot return?
- Due to Intimate nature and our hygiene standards of a certain category of products, we regret it is not possible for us to process returns of briefs, swimwear, bodysuits, shapewear, hosiery and innerwear sets which includes a brief. Recently, to provide size replacements facility for Swimwear buyers, we have started shipping New Swimwear products with Hygiene Pads which if not removed the Swimwear article is eligible for the return.
- Make to Orders and Premium Products like Bandage apparels are not eligible for Returns.
- Gift Cards or Coupons cannot be returned back to us in exchange for refunds.
- Shipping or COD charges, Gift Wrap Charges would not be refunded.
- Products sold in Clearance sales and promotions are not eligible for returns.
- Used, Washed or Soiled products are not eligible for returns.
- Packs Sets like Pack of 2 or Pack of 3, cannot be returned as a single piece for returns.
Can I return Promotional or Sale Merchandise?
Sorry. All the products bought by Promotions or Clearance sales are not eligible for returns.
Contact for Support, Help, Grievances, Returns
Phone: (+91) 9322653425, 9137357650 (Weekdays: 11am - 7pm, GMT+5:30)